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Creating a Customer Centric Culture

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Thank you for your interest in Doug Dvorak’s
"Creating a Customer Centric Culture ®"

Program Description:

Our team building workshops are highly interactive and are customizable to meet the specific needs of your team. The variety of experiential exercises that are available can take you outdoors or keep you inside the training room of your own company facilities. No matter what direction your organization decides to take, our team building workshops will create excitement, focus, and action for improvement.

How We’ll Work Together for Your Team:

In advance of your program, we’ll ask each member of your team to invest fifteen minutes in completing a team building questionnaire. This assessment gathers key preferences, including communicating, learning, and decision making. We’ll supply all materials and instructions, and we’ll ask you to return the completed questionnaires a couple of weeks before your workshop. Your team facilitator will use the results—along with a pre-course consultation with you—to personalize your program for your group. The resulting workshop is highly interactive. Your facilitator will guide participants through fascinating exercises that bring team relationships into clear focus. Your teammates will have fun in the program, but they’ll also discover something fascinating: How personality preferences and the resulting professional relationships can paralyze or mobilize a team. Participants will also receive their 25-page individual profiles during the workshop. These personality “owner’s manuals” provide enlightening insights that will benefit participants throughout their lives. Participants customarily share their outcomes with their teammates, instantly upgrading your team relationships

Your Team Will Benefit From:

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Improved Communication
through a revealing exploration of the diverse ways in which team members send and receive information.
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Reduced Conflict
the team will gain the ability to recognize and minimize unnecessary
clashes between dissimilar personality types.
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Strengthened Management Effectiveness
through an awareness of the various human needs and professional preferences within the team.
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Decreased Stress
the team will discover how to sidestep anxiety-generating and time-
consuming interpersonal issues.
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Better Team Relationships, Heightened Morale, and Greater Camaraderie,
boosted by a lively team building session, and sustained by the healthy insights harvested in the workshop.

Duration:

Keynote address – 60-90 minutes OR Half-day abridged version is delivered in a 3–4-hour format.
Complete version may be delivered in a 6–8-hour format.

Equipment Required:

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Overhead / LCD projector and screen
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Wireless lavaliere microphone

The program can be customized for any event including:

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Breakout Sessions
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Breakfast / Lunch / Dinner Events
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Recognition Ceremonies
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Sales Meetings
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Management Conferences
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Corporate Retreats
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Special Events

I Also Give Hands-On Workshops & Talks

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Frequently Asked Questions

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What is Business Coaching?

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How Do I Know if Business Coaching Is Right for Me?
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Do You Only Work With Established Companies?
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Do You Offer Ongoing Consulting Services?
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Do You Invest In Startup Companies?
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Brad

CEO, Divi Corner

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Jessica

CEO, Extra Space

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Tyler

CEO, Monarch Inc.